Volume 1 - The Berlin Issue (Digital)

You will receive a download link which will be valid for 24 hours. Upon receiving the link, you can download the issue and save it for you on your device.

Payment can be made by Pay Pal and Credit Card or bank transfer. If you choose payment via bank transfer, your order will be shipped once you have made your payment.

The payment methods are stated in the check out process, too.

You have the right to cancel the agreement of purchase without justification within 14 days of the date on which you have placed the order online on the CONTU website or come in physical possession of the product you bought on the CONTU website. Please note, the item must be in the same condition as when you received it. When you return an item you bought on the CONTU website, you will have to pay the returning cost yourself. Upon return, you will receive the money or in the event of a damaged product, when we’ve had the opportunity to investigate the returned item.

Non-returnable items:

- Gift cards/ vouchers

Please note that we will not return money for gift cards or vouchers, nor are gift cards returnable.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable).

Non-refundable items:

• Books/ Magazines with obvious signs of use

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

• Any item that is returned more than 14 days after delivery

• Gift cards or vouchers

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you have not received a refund yet that has been approved by us, and your bank account does not state a refund, we kindly advise to contact your credit card company or the respective payment forwarder. It may take some time before your refund is officially posted. We kindly advise you to contact your bank, too. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@contumag.com, stating your name and order number. We will then in touch with you shortly.

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

If you wish to return a product to us under the oben stated circumstances, we kindly ask you to send us an email beforehand, stating your name and order number. Please send an email to hello@contumag.com. We will then in touch with you shortly.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over EUR 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.