Where does CONTU ship to?

CONTU ships worldwide from Germany, unless otherwise stated.

How much are the shipping costs?

Please proceed to the checkout to calculate the shipping price. Shipping costs are calculated at checkout once the shipping destination is selected, so you will be aware of the shipping cost before submitting your order.

Please note international orders may be subject to import duties and customs taxes. All incurred charges are the responsibility of the buyer, as CONTU has no control over these.

Do you redeliver?

We do not resend any magazines that were not delivered. Please contact us in the event of non receipt of your ordered magazine. Unfortunately, we are unable to reroute any magazines which have already been shipped as we have no means of interfering. If this occurs, we are happy to provide you with a replacement. Please note that you still have to cover the shipping fees. To ensure that your copy arrives smoothly, we ask that you notify us of any address changes as soon as possible.

How long does the delivery take?

All published magazines at the time of your order will be sent immediately to the shipping address you provide. Please also check the information on the product site as we will update the information there, in the event of a delayed shipment due to holiday for instance.

Delivery times vary based on location, local customs, and delays caused by the ongoing pandemic. Once the shipment has been handed over to a the respective carrier, we cannot monitor the delivery anymore.

Do you have relocated since ordering?

In case you have relocated since ordering your magazines, we kindly ask you to email us with the name and email address linked to the order, in addition to your new shipping address. Unfortunately, we are unable to reroute any issues that have already been shipped. If this occurs, we are happy to provide you with a replacement, the shipping address To ensure that your copy arrives smoothly, we ask that you notify us of any address changes as soon as possible. Thank you for your understanding.

You have the right to cancel the agreement of purchase without justification within 14 days of the date on which you have placed the order online on the CONTU website or come in physical possession of the product you bought on the CONTU website. Please note, the item must be in the same condition as when you received it. When you return an item you bought on the CONTU website, you will have to pay the returning cost yourself. Upon return, you will receive the money or in the event of a damaged product, when we’ve had the opportunity to investigate the returned item.

Non-returnable items:

- Gift cards/ vouchers

Please note that we will not return money for gift cards or vouchers, nor are gift cards returnable.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable).

Non-refundable items:

• Books/ Magazines with obvious signs of use

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

• Any item that is returned more than 14 days after delivery

• Gift cards or vouchers

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you have not received a refund yet that has been approved by us, and your bank account does not state a refund, we kindly advise to contact your credit card company or the respective payment forwarder. It may take some time before your refund is officially posted. We kindly advise you to contact your bank, too. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@contumag.com, stating your name and order number. We will then in touch with you shortly.

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

If you wish to return a product to us under the oben stated circumstances, we kindly ask you to send us an email beforehand, stating your name and order number. Please send an email to hello@contumag.com. We will then in touch with you shortly.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over EUR 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How can I pay for my order?

Payment can be made by Pay Pal and all common Credit Cards, including VISA, Mastercard and American Express. If you wish to pay via bank transfer, please contact us at hello@contumag.com before you place your order. Thank you.

The payment methods are stated in the check out process, too.

When can I preorder your magazine or product?

We thank you for wanting to preorder your magazine. As soon as the new product is published in the shop, you can preorder your magazine. In this case, we will send you the magazine upon receiving it from our printer in Germany. Usually, once the print product has been added to the shop, this means that it will be physically available within 1-2 weeks, depending on the capacity of our printer.

Please check back on our social media for further notification regarding details of the status of the respective issue.

General information on Terms of Service:

This website is operated by CONTU Verlag. Throughout the site, the terms “we”, “us” and “our” refer to CONTU Verlag. CONTU offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These “Terms of Service” apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these “Terms of Service” carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these “Terms of Service”. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these “Terms of Service”. Any new features or tools which are added to the current store shall also be subject to the “Terms of Service”. You can review the most current version of the “Terms of Service” at any time on this page. We reserve the right to update, change or replace any part of these “Terms of Service” by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Should you experience any issues related to your order or to this Website, please contact our customer service: hello@contumag.com. We will contact you shortly.

1) Online Store Terms:

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

2) General Conditions:

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3) Accuracy, Completeness and Timeliness of Information:

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4) Modifications to the Service and Prices:

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6) Accuracy of Billing and Account Information:

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

FULL TERMS OF SERVICE:

www.contumag.com/termsofservice

7) Contact Information

Questions about the “Terms of Service” should be sent to us at hello@contumag.com.